FindPainters Privacy Policy

PRIVACY POLICY

Last updated: March 2026
Operated by Tatapo Limited (NZBN 9429052656989)

This Privacy Policy explains how we collect, use, store, and protect personal information on FindPainters.co.nz (“the Site”). It complies with the New Zealand Privacy Act 2020. By using the Site, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us, information generated through your use of the Site, and information we receive from third-party services that support our platform. The types of information we collect may include:

1.1 Information you provide

• Contact details (such as name, email address, phone number)

• Location or address information (for project or business purposes)

• Project details submitted by homeowners

• Business information provided by painters (such as business name, NZBN, trade details, certifications, or profile content)

• Any files, photos, or other content uploaded to enquiries or painter profiles

1.2 Information collected automatically

• Device, browser, and IP address information

• Usage data, page views, click behaviour, and traffic statistics

• Cookies and tracking technologies used for analytics, advertising, and performance

1.3 Information from third parties

• Service providers assisting with hosting, analytics, email delivery, advertising, or payment processing

• Publicly available business information used to verify painter listings

The specific information collected may change over time as we update or improve our services.

2. How We Use Your Information

We use personal information for purposes connected with operating, improving, and promoting our services, including:

• Matching homeowners with painters and delivering enquiries

• Communicating with users (responses, reminders, updates, service notices)

• Improving Site performance, features, and user experience

• Verifying painter business details and reducing misuse

• Running, measuring, and optimising advertising and marketing campaigns

• Analysing Site traffic, usage patterns, and performance

• Managing painter subscriptions, payments, and account administration

• Meeting our legal, regulatory, and security obligations

• Verifying job completion and calculating fees under the Pay-Per-Job Plan, including contacting homeowners to confirm job outcomes.

We may use personal information for additional compatible purposes as new features are introduced.

3. Sharing Information

We may share personal information with trusted third parties where reasonably necessary to operate our services. This may include:

• Painters – to provide quotes to homeowners. We may contact homeowners to verify job completion and value for the purposes of fee calculation under the Pay-Per-Job Plan.

• Service providers – such as hosting, analytics, advertising platforms, email providers, payment processors, and contracted support

• Verification sources – including public registers and business information services

• Legal or regulatory authorities – when required to comply with the law or protect our rights

• Successors or acquirers – in connection with business changes such as mergers, acquisitions, or restructuring

We do not sell personal information.

4. Cookies & Tracking

We use cookies and similar technologies to operate and improve our Site. This may include:

• essential functional cookies

• analytics tools for traffic and performance

• advertising and measurement pixels (e.g., Google, Meta)

• security and performance monitoring tools

You may disable cookies through your browser settings, but some Site features may not function properly.

4.1 Advertising & Conversion Measurement

We use advertising platforms such as Google Ads to measure the effectiveness of our marketing campaigns.
Where permitted by law and user consent, limited personal information (such as email address or phone number)
submitted through forms may be securely hashed and shared with these platforms for conversion measurement
and attribution purposes. This data is used only to measure advertising performance and is not used to
identify individuals or for independent advertising purposes.

5. Storage & Security

• Personal information may be stored in New Zealand or in secure cloud services located overseas.

• We use reasonable security measures to protect information from loss, misuse, and unauthorised access.

• No method of data transmission or storage is completely secure, and we cannot guarantee absolute protection.

• We retain personal information only as long as necessary for our operations, legal obligations, and service improvements.

6. Access & Correction

You may request:

• a copy of your personal information

• correction of any inaccurate or incomplete information

Requests can be sent to: info@findpainters.co.nz

We will respond in accordance with the Privacy Act 2020.

7. Marketing Communications

• Painters may receive service updates, onboarding information, announcements, and promotional messages as part of our business relationship.

• Homeowners will only receive marketing messages where they have provided clear consent (e.g., through a form checkbox).

• All marketing emails include an unsubscribe link.

• You may still receive essential transactional or service communications even if you opt out of marketing.

8. Overseas Transfers

Personal information may be transferred to, or stored with, service providers located outside New Zealand.
We take reasonable steps to ensure these providers meet privacy and security standards comparable to the New Zealand Privacy Act 2020.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the Site after updates indicates acceptance of the revised Policy.