FindPainters Terms of Use

TERMS OF USE

Last updated: March 2026
Operated by: Tatapo Limited (NZBN 9429052656989)

These Terms of Use govern your access to and use of FindPainters.co.nz (“the Site”). By using the Site, creating a painter profile, or subscribing to any plan, you agree to these Terms. If you do not agree, you must stop using the Site.

1. Introduction

FindPainters.co.nz is an online directory and lead-generation platform that connects homeowners with local painting businesses. We provide listing tools, profile pages, and lead distribution services. We do not provide painting services ourselves.

2. Definitions

Term	Meaning
“We”, “us”, “our”	Tatapo Limited (operator of FindPainters.co.nz)
“Painter”	A painter or painting business listed on the Site
“Homeowner”	A user submitting a project or quote request
“Lead”	A homeowner enquiry shared with one or more painters
“Paid Plan”	The Grow or Boost subscription plans
“Free Plan”	The Start (free) listing plan
“Pay-Per-Job Plan”	A plan where the painter pays a percentage of the Job Value upon job completion, subject to any applicable cap, as confirmed in writing before the lead is delivered.
“Job Value”	The total contract price agreed between a painter and homeowner for a job sourced through a Lead delivered by FindPainters
“Completion”	The point at which a painter has finished the job and received final payment from the homeowner

3. Our Role

We operate a directory and lead-distribution platform.
We do not perform painting services or act as a contractor.
We are not involved in quotes, scheduling, pricing, workmanship, or disputes.
All services are provided independently by painters.
Homeowners must assess suitability before engaging any painter.

4. Homeowner Responsibilities

Homeowners using the Site agree to:

• provide accurate project details
• be at least 18 years old
• allow us to share their project and contact information with selected painters
• engage directly with painters for quotes and services
• carry out their own due diligence (licences, insurance, experience)

We are not responsible for any work carried out by painters.

5. Painter Responsibilities

Painters using the Site agree to:

• provide accurate and truthful business information
• keep their profile up to date
• act professionally when contacting homeowners
• comply with all New Zealand laws, including tax, safety, and insurance obligations
• maintain security of their login details
• comply with any payment obligations for Paid Plans and the Pay-Per-Job Plan

Lead Ownership

Once a lead is delivered, painters may retain and use the information for business purposes unless the homeowner requests otherwise.

6. Lead Generation Rules

1. Leads are generated from homeowner submissions.
2. We determine which painters receive each lead.
3. Lead volume varies by region and season.
4. Any mention of expected leads (e.g. 2–3 per month) is an estimate only.
5. No minimum lead quantity is guaranteed.
6. No lead replacement is offered for invalid, incorrect, or unresponsive contacts.
7. Painters must follow the Unsolicited Electronic Messages Act 2007 when contacting leads.
8. Leads delivered under the Pay-Per-Job Plan are subject to the payment obligations in Section 7. Accepting a lead under the Pay-Per-Job Plan constitutes agreement to pay the applicable fee if the job is won and completed.

7. Plans, Billing & Cancellations

7.1 Plan Types

Plan	Description
Start (Free Plan)	Limited visibility and features
Grow (Paid Monthly)	Increased visibility and lead access
Boost (Paid Monthly)	Premium visibility and higher-priority lead access
Pay-Per-Job	No upfront subscription. Painters pay a percentage of Job Value upon Completion, subject to any applicable cap as confirmed in writing before the lead is delivered.

7.2 Subscription Plan Billing Rules

1. Paid Plans are billed monthly. Subscription fees are invoiced on or around the 21st of each month and are due within 7 days of the invoice date.
2. Painters may cancel at any time; access continues until the end of the current billing month.
3. Painters may cancel at any time; access continues until the end of the paid month.
4. Refunds or credits may be issued at our discretion.
5. We may modify or discontinue Free or Paid Plans with reasonable notice.
6. Free Plan availability is not guaranteed.

7.3 Pay-Per-Job Plan

Under the Pay-Per-Job Plan:

1. The applicable percentage fee and any cap amount are as confirmed in writing to the painter before the lead is delivered. Rates may vary by region.
2. The rate applicable to a lead is fixed at the time that lead is delivered to the painter, and will not change for that lead if rates are subsequently updated.
3. A fee becomes payable upon Completion — that is, once the painter has finished the job and received final payment from the homeowner.
4. Painters must notify us of Completion within 3 days of receiving final payment from the homeowner.
5. We may independently verify Completion and Job Value by contacting the painter and/or homeowner.
6. Failure to notify us of a completed job, or providing false or misleading information about Job Value or Completion, constitutes a material breach of these Terms.
7. Fees are invoiced monthly on or around the 21st of each month and are due within 7 days of the invoice date.
8. The Pay-Per-Job Plan may operate alongside subscription plans at our discretion.

7.4 Pay-Per-Job Disputes

If a painter disputes a Pay-Per-Job fee, they must:

• notify us in writing (email acceptable) within 14 days of the invoice date
• provide supporting information (e.g. that the job did not proceed, or that the Job Value was different from that invoiced)

We will review disputes within 10 business days and may contact the homeowner to verify the outcome. Our determination is final for the purposes of these Terms. Painters retain the right to escalate unresolved disputes to the New Zealand Disputes Tribunal for amounts within its jurisdiction.

Repeated failure to pay valid fees, or repeated false dispute claims, may result in suspension or termination of the painter’s account without refund.

7.5 Good & Services Tax (GST)

All prices are stated exclusive of GST unless expressly stated otherwise. GST will be added where required by New Zealand law. Painters are responsible for any taxes arising from their use of the Site.

7.6 Non-Payment

Failure to pay may result in:

• suspension of lead access
• removal from search results
• deletion of the painter profile

8. Use of the Site

Users agree not to:

• scrape, harvest, or copy data from the Site
• misrepresent themselves or another business
• upload misleading, defamatory, or unlawful content
• interfere with Site functionality
• misuse homeowner information or spam leads
• attempt to reverse engineer or exploit the platform

We may suspend or terminate access to the Site, including Paid Plans and the Pay-Per-Job Plan, immediately if a user breaches these Terms, misuses the Site, fails to pay amounts due, or engages in conduct that may harm homeowners, painters, or the platform. No refunds are payable where suspension or termination results from a breach of these Terms.

9. Intellectual Property

All content, trademarks, logos, design, and materials on the Site belong to Tatapo Limited.

Painters grant us a licence to display their profile information, images, and branding.

10. Liability

To the maximum extent permitted by New Zealand law:

• The Site is provided “as is” without warranties.
• We are not liable for workmanship, communication, pricing, delays, damages, or disputes between homeowners and painters.
• We are not liable for loss of profits, loss of data, or indirect or consequential loss.
• Painters agree that the Consumer Guarantees Act 1993 does not apply to their subscription (business service).
• Limitation of Liability Cap

To the maximum extent permitted by New Zealand law, our total liability to any painter arising out of or in connection with the Site, any Paid Plan, or the Pay-Per-Job Plan is limited to:

• for subscription plans: the total subscription fees paid by that painter to us in the one (1) month immediately preceding the event giving rise to the claim; or
• for the Pay-Per-Job Plan: the total Pay-Per-Job fees paid by that painter to us in the three (3) months immediately preceding the event giving rise to the claim.

11. Indemnity

Users agree to indemnify us for any loss arising from:

• breach of these Terms
• unlawful, misleading, or negligent actions
• misuse of homeowner information
• inaccurate or fraudulent profile information
• failure to accurately report Job Value or Completion under the Pay-Per-Job Plan

12. Changes to Terms

• We may update these Terms at any time.
• Updated Terms apply once published on the Site.
• Continued use of the Site indicates acceptance of the changes.
• The version of the Terms in force at the time of each subscription renewal will apply to that billing period.
• For the Pay-Per-Job Plan, the Terms in force at the time a lead is delivered will govern the fee obligations for that lead.

13. Governing Law

These Terms are governed exclusively by the laws of New Zealand. Any disputes will be resolved in the New Zealand courts.

14. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, internet or hosting outages, third-party service failures, payment processor failures, acts of government, or power disruptions.

15. Website Disclaimer

• FindPainters is a directory and lead-generation platform only.
• Painter information is self-reported and may not be independently verified.
• Inclusion in our directory does not represent endorsement, approval, or recommendation.
• Homeowners must verify licensing, insurance, and suitability before hiring any painter.
• We are not responsible for project outcomes, workmanship, delays, damages, or disputes.

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Schedule 1 — Painter Subscription Terms

1. Plan Types

Plan	Description
Start (Free Plan)	Limited visibility and features
Grow (Paid Monthly)	Increased visibility and lead access
Boost (Paid Monthly)	Premium visibility and higher-priority lead access
Pay-Per-Job	No upfront subscription. Painters pay a percentage of Job Value upon Completion, subject to any applicable cap as confirmed in writing before the lead is delivered.

2. Billing & Renewal

1. Paid Plans are billed monthly. Subscription fees are invoiced on or around the 21st of each month and are due within 7 days of the invoice date.
2. Paid Plans continue month to month until cancelled.
3. Painters may cancel at any time; access continues until the paid month ends.
4. Refunds or credits may be issued at our discretion.
5. Prices and features may change with notice.

3. Pay-Per-Job Obligations

Painters on the Pay-Per-Job Plan must:

• notify FindPainters of Completion within 3 days of receiving final payment
• accurately report the Job Value
• pay the applicable fee within 7 days of invoice

We may verify Completion and Job Value by contacting the painter and/or homeowner. Failure to notify us, or providing inaccurate information, constitutes a material breach of these Terms and may result in suspension or termination.

4. Lead Delivery & Expectations

• Leads are provided at our discretion.
• Lead volume varies and is not guaranteed.
• No lead replacement is provided.
• Lead ownership transfers to the painter upon delivery.

5. Painter Conduct

Painters must:

• respond professionally and in a timely manner
• comply with NZ privacy and anti-spam rules
• avoid harassment, misleading conduct, or spamming
• maintain accurate business details on their profile

6. Non-Payment

If payment fails or is overdue, we may:

• pause lead delivery
• remove you from search results
• suspend or delete your profile

7. Changes to Plans

We may change or discontinue Free and Paid Plans at any time. Significant changes will be communicated with reasonable notice.